Support

Created on 1 October, 2024 • 1 minutes read

Support

At Pinnavex, we are committed to providing you with the best possible experience when using our tools to generate QR codes, barcodes, and shortened URLs. If you encounter any issues, have questions, or need assistance, we’re here to help!

Common Issues

Before reaching out, you may want to check our list of common issues and solutions:

Trouble generating QR codes or barcodes: Ensure that all required fields are filled in correctly and that you’re using a supported format.
Issues with social login (Google or Facebook): Ensure that your account is active and properly linked to the social platform. You may also need to clear your browser cache or try a different browser.
Shortened URL tracking problems: Make sure you are logged into your Pinnavex account to access tracking features.

If your issue isn’t listed here, feel free to contact us directly.

How to Contact Us

For further support, please contact us at support@pinnavex.com. We aim to respond to all queries within 24-48 hours.

When reaching out, please provide the following details to help us assist you as efficiently as possible:

A brief description of the issue you’re experiencing.
The type of tool you were using (QR code generator, barcode generator, URL shortener, etc.).
Any error messages or unusual behavior you encountered.
Your account email (if applicable).
Screenshots or recordings that might help us understand the problem.